top of page

FAQ

  • Size Charts
    T-Shirt Size Charts Hoodie Size Chart Sweatshirt Size Chart Pin Button Size Guide Sticker Size Guide Spiral Notebook Size Guide
  • Care Instructions
    To keep your Christie Road apparel looking and fitting its best, we recommend the following: Turn the garment inside out Machine wash in cold water with like colors using a mild detergent Hang or lay items flat to dry to avoid shrinking We don't recommend trying to shrink your items.
  • What’s that smell coming from the t-shirts?
    Upon arrival, you may find your t-shirt comes with something a little extra. Extra residue and any strange odors are caused by the process used to print the design. Washing your new tee in cold water and hanging it to dry should do the trick.
  • Shipping Policy
    The majority of our orders ship within 48 hours, but it can take up to 7 business days for an order to be printed and processed before it can be shipped. Once your order is shipped, you will receive a shipping confirmation email with your tracking number. While we would like to ensure your order is delivered on time, due to the fact that we use outside delivery companies (UPS, FedEx, DHL, and USPS) we cannot guarantee delivery times, or be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
  • How Long My Order Will Arrive?
    USA: Up to 2-5 business days. International: Up to 10-30 business days.
  • Will my order ship in one package?
    We utilize multiple shipping facilities and in order to get your items out to you as quickly as possible, your order may ship in multiple packages. You can view the number of shipments for each order on the Order Status page!
  • Can I make a change to my order or cancel it?
    Generally, we cannot cancel or make changes to an order once it has been placed. This is because as soon as we receive your order, it is sent to our printers immediately to begin the production process and once that starts, it is difficult to make any changes or cancelations. If you need to change any details (sizes, address information, etc.) or cancel your order, please let us know as quickly as possible. Changes or cancelations to an order are time-sensitive and if we are able, we will do our best to accommodate but we are unable to guarantee the ability to help with your request once an order has begun processing. We will do our best to make any requested changes, however, if we are unable to do so please be advised that cancellation may not be possible due to the custom-printed nature of each order. Please keep in mind that we cannot make changes or cancel an order after it has been shipped, and our packages do not qualify for mail forwarding. We are not responsible for lost or mis-delivered packages if incorrect or old address information is provided on an order.
  • International customs duties and taxes?
    Depending on where you live in the world your order from Chirstie Road may be subject to taxes/fees imposed by local agencies. Please note that these added fees are not included in the shipping cost paid at checkout. We have no control over any country's import taxes or customs laws. Customs charges are typically assessed by the weight, value, and amount of product within one order. We are unable to mark orders as a gift to circumvent customs fees. If the package's customs charges are not paid for, the order will likely be returned to us. We are unable to issue refunds for customs fees, shipping costs or the cost of the order should the fee not be paid. You can find more information about your country's customs laws by contacting your local postal service or Customs Department.
  • What happens if I receive a damaged or incorrect product?
    Our team will do their best to work with you to resolve any problems or concerns with your order. If you receive an item that is damaged or incorrect, please contact customer service within 14 days from date of delivery. Please include photos of the item as well as your preference for a replacement or exchange. Items will only be eligible for a replacement if they fall into one of the following categories: defective shirt, poor-quality print, incorrect item, damaged in transit. If we are not contacted within this 14-day time frame, a refund or replacement may not be issued.
  • Returns and Exchanges Policy.
    Due to the custom printing and limited edition nature of our products, all sales are final. Please be sure to consult the size chart (available on all product pages for convenience) before purchasing to ensure that your item will fit correctly. If you need to make a change once your order has been submitted, please contact customer service immediately as we do not guarantee the ability to make changes or cancellations to existing orders. If you believe the order, you received is incorrect or defective, please review What Happens If I Receive a Damaged or Incorrect Product? for the next steps.
  • Why is my credit card being declined?
    The most common reason for a credit card being declined is information being entered incorrectly. Please confirm that all information submitted is an exact match for your credit card, including the billing address that your bank has on record for your card. If your still having problems or getting a declined message, please check the following items and steps: Try contacting your bank or credit card provider. If you recently received a new card with a chip, be sure to double-check the CVV code (usually a 3-digit number) on the back. Check your credit card expiration date. Make sure the information under the personal information matches the credit card name, address, postal code, etc. Do not use any autofill settings as this can trigger an error. Try a different credit card.
  • Do you offer price adjustments?
    Unfortunately, if you recently placed an order and we are now running a sale, we are not able to issue a refund for the change in price. Future sales/promotions cannot be applied to past orders. Coupons can only be applied to an order during the time that the coupon is valid. Some coupons require you to be logged in to your customer account before the site will allow you to apply it to your order. Coupons must be entered by the customer at the time of checkout and we allow the use of one coupon per order. We are unable to apply or adjust coupons or promotional sales after an order is submitted. If you are having trouble using a discount code, please contact customer service before placing the order. - Please note that all promotions are subject to change -
  • I didn't receive an order confirmation email. Did my order go through?
    If you haven't been able to find your order confirmation in your inbox, be sure to check your spam folder! If you have checked your spam folder and are still not seeing a confirmation, please contact our customer service team as something may have gone wrong. In order to help you efficiently, please include the following information: Your name, email address, and payment method (PayPal, credit card, Amazon, etc.)
  • Is my credit card transaction secure?
    We use industry-standard SSL (secure sockets layer) encryption for all credit card information. Feel free to click on the security icons during the checkout process to verify that your information is safe.
bottom of page